NW-102308-4PS5 Network Connection Failed
The PS5 cannot establish a network connection. This affects all online features.
What Causes This Error?
This error indicates network connectivity problems. Causes include: router issues, incorrect network settings, ISP problems, or PS5 network hardware issues.
How to Fix It
- Restart your PS5 and router
- Test your connection:
- Settings > Network > Test Internet Connection
- Try a wired connection
- Set up connection manually:
- Settings > Network > Settings > Set Up Internet Connection
- Choose your network > Advanced Settings
- Set DNS to 8.8.8.8 and 8.8.4.4
- Check for router firmware updates
- Reset network settings on PS5
Pro Tips
- PS5 supports Wi-Fi 6 for faster wireless speeds
- Wired connections provide the best stability
- Check if other devices can connect to rule out router issues
When Does This Error Appear?
This error usually appears during network setup, when connecting to Wi-Fi, or when the PS5 loses connection to the router.
Additional Troubleshooting
- Try connecting at a different time when servers are less busy
- Contact your ISP to check for network issues
- Try using a mobile hotspot to test if the issue is with your home network
- Check if other devices can connect to PSN
Related Errors
Frequently Asked Questions
Why won't my PS5 connect to the internet (NW-102308-4)?
NW-102308-4 indicates your PS5 cannot establish a network connection. This can be caused by router issues, incorrect network settings, ISP problems, or rarely, PS5 network hardware failure.
Does PS5 support Wi-Fi 6?
Yes, PS5 supports Wi-Fi 6 (802.11ax) for faster wireless speeds and better performance in congested networks. If you have a Wi-Fi 6 router, ensure your PS5 is connecting to the correct network band.
What DNS should I use for PS5?
Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1 and 1.0.0.1) are reliable options. Set these in Settings > Network > Settings > Set Up Internet Connection > your network > Advanced Settings > DNS.