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Major Error
WS-37397-9

Connection Error - PSN Services

There was an error connecting to PlayStation Network. This may affect sign-in and online features.

What Causes This Error?

This error is often related to PSN server issues or your account status. It can also occur due to network problems or if your account has been flagged.

How to Fix It

  1. Check PSN server status online
  2. Wait 24 hours - this error often resolves itself
  3. Restart your router and PS4
  4. Try signing in from a different network
  5. Contact PlayStation Support if:
    • The error persists for more than 24 hours
    • You received a suspension notice
  6. Check your email for any messages from PlayStation

Pro Tips

  • This error can indicate a temporary or permanent ban
  • Review PlayStation's Terms of Service
  • Don't share your account with others

When Does This Error Appear?

This error usually appears when signing into PSN or accessing online services. It may indicate server issues or account problems.

Additional Troubleshooting

  • Try connecting at a different time when servers are less busy
  • Contact your ISP to check for network issues
  • Try using a mobile hotspot to test if the issue is with your home network
  • Check if other devices can connect to PSN

Related Errors

CE-100005-6CE-107520-5CE-107857-8CE-108255-1

Frequently Asked Questions

Does WS-37397-9 mean I'm banned?

WS-37397-9 can indicate a temporary or permanent PSN ban, but it also appears during server issues. Check your email for any messages from PlayStation about account violations. If you haven't received any, wait 24 hours as the error often resolves itself.

How long does WS-37397-9 last?

If WS-37397-9 is due to server issues, it typically resolves within a few hours. If it's a temporary suspension, check your email for the duration. Permanent bans require contacting PlayStation Support directly.

Can I appeal a PSN ban (WS-37397-9)?

Yes, you can contact PlayStation Support to appeal a ban. Have your account information ready and be prepared to explain the situation. Review PlayStation's Terms of Service to understand what may have triggered the action.