PS4 FAQs - Find Solutions to Problems

Here are some of the more commonly encountered qualms and concerns that people seem to be most interested in. Can't find the answer to your problem? Use the form located at the bottom of this page to submit an FAQ. Simply search for a question to reveal the solutions and click the question to reveal the answer.

PS4 Hardware

Yes. The PS4 is able to play DVDs and Blu-Ray discs, however, CDs aren't supported.


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Wouldn’t it be great if you could slip a PS3 or PS2 disc into the PS4 and begin playing some old-school games? Of course it would, however, you’ll be disappointed to read that the PS4 doesn’t have this specific feature. Don’t worry though, Sony recently introduced an emulator which allows you to download a growing catalogue of PS2 games. What’s good about this is also the fact that trophies are included. Read this guide for more information on this topic: PS4 Backwards Compatibility Explained.


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You can view it here.


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Not without some type of adapter, but the PlayStation 4 really wasn’t designed to be fully-compatible with non-HD sets.  As you are probably already aware, the PS4 outputs to HDMI, completely lacking component cable plugs and so forth.  However, you can easily pick up an HDMI to AV Composite adapter to remedy this issue.


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Yes, it does.  Actually, the PS4 “does” 3D much better than its forerunner, the PS3, although currently there aren’t really any available titles which tap into this functionality.  Note* – According to Sony reps, they’re simply not very intent to focus on this technology right now, perhaps allotting such development to 3D TV makers while they continue to work on VR technology.


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Yes, you can - read this guide..  In fact, with the PS4, Sony has actually made it easier for people to exchange hard drives while also opting to utilize your standard 2.5 inch internal drives / Serial ATA models.


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Yes, all new PlayStation 4’s come with an HDMI cable that’s perfectly suitable.  Note* – There was a launch issue that related to a problem with HDMI input, which many people erroneously associated with the actual cord itself.  In short, the cord is fine and yes, you can most certainly use it with no problems.


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The quick answer is, yes. It's officially the world’s most powerful gaming console right now.


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While there’s been no official unveiling or word from Sony regarding the possibility of a genuine Slimline PS4 being released, they haven’t immediately dismissed the idea, either.  There was around a 3 year period between the emergence of the previous model, the PS3 and its slim counterpart.  Given the success of the previous project, it’s very possible that Sony will opt to produce a refined version of the PS4 at some point in the near future, whether or not they’ll also call it a “slim” model is anyone’s guess, of course.


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Strangely enough, no, you can’t play CD’s with the PlayStation 4.  If you’re thinking that you can simply put in a data / mp3 disc and play audio files, you’ll also be disappointed.  Again, not to worry though, according to Worldwide Studio president Shuhei Yoshida, there are plans to add support for CD’s as part of a future system update. However, the modern alternative is, of course, a USB Stick, this handy little tool will allow you to transfer music from your PC over to your PS4.


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Yes, an update to the console in 2014 now means that 3D Blu-rays are compatible with the PS4.


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Actually, Sony has tested the PlayStation 4 for proper use in both positions.  In other words, whether or not you choose to place it down horizontally or position it up on its side vertically is more of a personal choice.  There have been indications that laying it down horizontally might be the better choice in terms of minimizing air flow restriction over the long term however.  The console is also quieter and cooler when lying down as well. If you decide to stand the console, then you'll want one of these, that's to help prevent it getting knocked over.


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The PS4 features the following ports:

  • HDMI OUT
  • DIGITAL OUT
  • Ethernet port
  • 2 x USB 3.0 ports
  • Auxiliary connector reserved for PlayStation Camera
  • Integrated 802.11 b/g/n Wi-Fi for wireless internet connectivity
  • Bluetooth 2.1 for DUALSHOCK 4 wireless controller connectivity

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No, not in standard bundles. According to statements made during E3, the PS Camera was removed from the impending bundled package release of the PS4 in order to undercut the cost of the Xbox ONE. According to sources, the original price tag for the PS4 was set to be somewhere within the vicinity of the $500 range.  In other words, by dropping the camera from the release package, Sony was able to dip below Microsoft’s intended release price tag for the Xbox ONE by around $100.  However, this doesn’t appear to be a major issue in any regard as the cost of the PS Camera available for around $45.


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As you would expect, you’ll find the new DualShock 4 controller in your package along with a rather simple and straightforward headset. Likewise, the obligatory HDMI / USB cables will also be included. Since the consoles release, we've seen plenty of  different PS4 bundles become available, some with extra controllers and others with extra games or accessories.


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The original RRP of the PlayStation 4 was  set at $399, 399 or £349. Many retailers took down payments in lieu of the full purchase price. Since the consoles release we've seen the price drop multiple times, click here to check the latest price according to Amazon.


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The PS4 release date varied depending on the region. Below is a list of the release dates.
North America: November 15, 2013
Europe: November 29, 2013
Japan: February 22, 2014
UAE: December 13, 2013
KR|HK|TW: December 2013
SG|MY|SEA: December 2013


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PS4 Accessories

Yes, there is. But you probably don't realise it yet due to the fact that no games make use of this feature. The DualShock 4 controller has three-axis gyroscope, which gives game developers the ability to enable motion control within games. We should see game developers attempt to make use of this great function soon.


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No, not in standard bundles. According to statements made during E3, the PS Camera was removed from the impending bundled package release of the PS4 in order to undercut the cost of the Xbox ONE. According to sources, the original price tag for the PS4 was set to be somewhere within the vicinity of the $500 range.  In other words, by dropping the camera from the release package, Sony was able to dip below Microsoft’s intended release price tag for the Xbox ONE by around $100.  However, this doesn’t appear to be a major issue in any regard as the cost of the PS Camera available for around $45.


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The PS4 thumbsticks do seem to currently have a design flaw which can make them wear out quickly. There is actually a simple fix for this which you might want to check out here. They improve comfort and are designed not to wear out – they’re also really cheap.


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PlayStation VR

PlayStation VR will launch October, 2016. You can pre-order the headset here.


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PS4 Support

You can view it here.


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Are you having issues with your PlayStation product and require support? Below are the contact methods:

UK PlayStation support number: 0203 5382 665

USA support (offers live chat) click here.

Ireland PlayStation support number: 0818 365065

Australia PlayStation Support number: 1-300 365-911

New Zeland PlayStation support number: 09 415 2447

UK PlayStation support email: [email protected]

Ireland PlayStation support email: [email protected]

Australia support email: [email protected]

New Zeland support email: [email protected]

Click here for more contact details. For other countries, simply perform a google search using the following terms, adding your country’s name where appropriate “Support for PS4 [insert country here]”.


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PS4 Games

Wouldn’t it be great if you could slip a PS3 or PS2 disc into the PS4 and begin playing some old-school games? Of course it would, however, you’ll be disappointed to read that the PS4 doesn’t have this specific feature. Don’t worry though, Sony recently introduced an emulator which allows you to download a growing catalogue of PS2 games. What’s good about this is also the fact that trophies are included. Read this guide for more information on this topic: PS4 Backwards Compatibility Explained.


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Those on lower speed internet connections can't always download a game in one attempt. With that said, you'll be pleased to read that the PS4 pauses your download upon shutting down the console, and will resume once restarted.


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Here is the launch list (arranged alphabetically) to check out:


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Yes. Unlike what you might have seen with pre-8th generation consoles, the PlayStation 4 is actually a region-free gaming machine.  Quite simply, you can play games from any territory on any console, no problem.


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According to Sony, a 5 MBps + connection is what’s recommended.  In some instances, a slower speed might still be acceptable, but if you want to ensure a smoother and more stable experience, anything above 10 MBps is advised.


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In terms of basic editing procedures, yes, it’s possible for anyone to do trim clips.   As far as more complex video manipulation is concerned though, there are no programs which allow for that. However, given enough time it’s very likely that some type of fully-fledged editor might become available, either directly from Sony or via an independent third-party developer.


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Yes, you can.  The PS4’s rather straightforward hard drive and UI architecture is much open-ended, allowing gamers to use their hardware as they see fit, being able to finally store gameplay footage directly onto the console is a perfect illustration of that.


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In short, yes.   While it might seem like a bummer that you have to purchase PS Plus in order to play games online, the cost helps to ensure that services are properly funded, stable and secure. Not to worry though, it’s a very affordable fee that covers everything for an entire year.  All is not lost for those who don’t want to however, as all the other standard online services, like chatting, movies, music and social media are set to be available regardless of whether or not you have purchased PlayStation Plus. You'll also get free games every month as part of the package, not too bad, huh?


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You sure can.  Anyone who’s connected to the PSN is available to chat.  Because the PS4 can process multiple strings/activities, this means that you can remain conversant with them regardless of whatever they might be doing on their console. Moreover, the PS4 will even allow you to talk to Vita owners through the PSN now.


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This problem could be caused by a number of different issues. First thing to do is check if your game disc is scratched (if you're playing a game from a disc) or needs a clean - Read our ‘How to keep your PS4 discs clean‘ article for more information. If that's not the case, then you might want to follow this guide. If the problem remains, then you should contact Sony for advice and consider getting your console repaired.


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The origional game releases came with a standardized price tag of £54.99. This has dropped down to £49.99, however, you'll find some retailers now offering games in the £34.99 region. It's also worth remembering that PlayStation Plus grants you access to many free games every single month.


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Yes. Remember that myth before the launch of the PS4? The one that rumored that you wouldn't be able to play used games? Well it was obviously nothing more than a rumour. In fact, the announcement was made at E3 by Sony (which indicated that they would not be removing support for pre-owned games), and was incredibly well-received.


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PS4 Services

Those on lower speed internet connections can't always download a game in one attempt. With that said, you'll be pleased to read that the PS4 pauses your download upon shutting down the console, and will resume once restarted.


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According to Sony, a 5 MBps + connection is what’s recommended.  In some instances, a slower speed might still be acceptable, but if you want to ensure a smoother and more stable experience, anything above 10 MBps is advised.


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You'll require Playstation Plus to play online. If you decide to pay for it annually then it will currently cost around $45. You'll also get free games and offers every month as a PS Plus member.


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In short, yes.   While it might seem like a bummer that you have to purchase PS Plus in order to play games online, the cost helps to ensure that services are properly funded, stable and secure. Not to worry though, it’s a very affordable fee that covers everything for an entire year.  All is not lost for those who don’t want to however, as all the other standard online services, like chatting, movies, music and social media are set to be available regardless of whether or not you have purchased PlayStation Plus. You'll also get free games every month as part of the package, not too bad, huh?


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No.  That’s one of the cool things about the PS4, it will be compatible with your current account (that was created for your PS3) and won’t require you to make any major adjustments or alterations.


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PS4 Future

Simply, these are unofficial names assigned to an upcoming, updated, PS4 console release from Sony - however, for now they're nothing more than a rumour. You can read a little more about this here.


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It's certainly a question many would like to know the answer to. With the success of the PS4, you would expect Sony to move forwards with a PS5 in the future. We've actually developed PS5Home to cater for coverage around Sony's next-gen console, covering articles, news, rumors, concepts, and much more.


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While there’s been no official unveiling or word from Sony regarding the possibility of a genuine Slimline PS4 being released, they haven’t immediately dismissed the idea, either.  There was around a 3 year period between the emergence of the previous model, the PS3 and its slim counterpart.  Given the success of the previous project, it’s very possible that Sony will opt to produce a refined version of the PS4 at some point in the near future, whether or not they’ll also call it a “slim” model is anyone’s guess, of course.


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PS4 Buying

You should be able to import from here.


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PS4 Pro

The simple answer to this question is, no. Sony has arranged some fantastic partnerships with 4K streaming providers such as Netflix, thus it was decided that 4K Blu-ray wouldn’t be a feature available for owners.


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The PS4 Pro will release on November the 10th 2016 – this date is for all main regions.


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Pricing comes in at an RRP of $399/€399/£349.


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